Privacy policy

Privacy Policy

Last updated: April 16, 2026

Kkhavo is a brand operated by Pushkar G Industries. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Kkhavo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

For the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act"), Pushkar G Industries is the "Data Fiduciary" and you are the "Data Principal". This Privacy Policy also serves as our notice under Section 5 of the DPDP Act.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including UPI IDs, credit/debit card details, bank account information, payment card details, transaction references, payment confirmation and other payment details. We do not store full card numbers; these are handled directly by Razorpay and other payment gateways.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry via email, phone, or WhatsApp.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
  • GST information where you choose to provide your GSTIN for a tax invoice in a B2B purchase.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf (e.g. Shopify, Razorpay, Shiprocket, Delhivery, WhatsApp Business providers);
  • From our partners or other third parties such as marketing platforms and analytics providers.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, SMS, WhatsApp or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. For SMS, WhatsApp and email marketing, we only send these after obtaining your consent in line with applicable law, and you can opt out at any time.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law including the DPDP Act, the Information Technology Act 2000 and rules thereunder, the Consumer Protection Act 2019, GST laws, FSSAI regulations, and to respond to valid legal process including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing via Razorpay, data analytics, customer support, cloud storage, fulfilment and shipping via Shiprocket/Delhivery, invoicing, WhatsApp communications, email/SMS platforms).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. You have the right to direct us not to share information about you to show you targeted advertisements and marketing.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than India, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. You may also exercise your rights through the Shopify Privacy Portal at https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

Under the DPDP Act, a "child" means an individual below 18 years of age. The Services are not directed at, and not intended to be used by, children. We do not knowingly collect personal information from children without verifiable parental consent, and we do not engage in behavioural monitoring of or targeted advertising directed at children.

If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below and we will take appropriate steps to delete it.

Cookies and Similar Technologies

The Services use cookies and similar technologies (pixels, local storage, device identifiers) to operate our store, remember your preferences, analyse site usage, and support marketing. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Services. Shopify's cookie usage is described in the Shopify Consumer Privacy Policy.

Security and Retention of Your Information

We use reasonable security safeguards aligned with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and industry standards. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations (for example, tax and accounting records under GST law are retained for at least 6 years from the end of the relevant financial year), resolve disputes or enforce other applicable contracts and policies. When we no longer need your personal information, we will delete or anonymise it in accordance with applicable law.

Your Rights and Choices

Under the DPDP Act and other applicable laws, you have the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law:

  • Right to Access / Know. You may request access to personal information that we hold about you and a summary of how we process it.
  • Right to Correct / Update. You may request that we correct, complete, or update inaccurate or incomplete personal information we maintain about you.
  • Right to Erase. You may request that we delete personal information we maintain about you where it is no longer necessary for the purposes for which it was collected.
  • Right to Nominate. You may nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.
  • Right of Grievance Redressal. You have the right to a readily available means of grievance redressal. See the Grievance Officer section below.
  • Right to Withdraw Consent. Where we process your personal information based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
  • Managing Communication Preferences. We may send you promotional emails, SMS, and WhatsApp messages. You may opt out at any time using the unsubscribe option in our emails, by replying STOP to SMS, or through WhatsApp settings. If you opt out, we may still send you non-promotional messages such as those about your account or orders you have made.

You may exercise any of these rights by contacting us using the contact details provided below. To learn more about rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. You may designate an authorised representative to make requests on your behalf; before acting on such a request, we will require proof of authorisation and may verify your identity directly. We will respond to your request within the time periods prescribed under applicable law.

Grievance Officer (under the Information Technology Act, 2000 and DPDP Act, 2023)

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are below. The Grievance Officer will acknowledge your grievance within 24 hours and resolve it within 15 days of receipt.

Grievance Officer
Mudit Goyal
Email: info@kkhavo.com
Phone: +91 98370 44003
Address: B52, Block B, Sector 105, Noida 201304 (U.P.), India

If you are not satisfied with the response from our Grievance Officer, you may contact the Data Protection Board of India once it becomes operational under the DPDP Act, or any other competent authority under applicable law.

International Transfers

Please note that we may transfer, store and process your personal information outside India, for example where Shopify and our other service providers store data in their global infrastructure. Such transfers will be made in compliance with applicable laws, including the DPDP Act and any rules notified by the Central Government restricting transfers to specific countries.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us:

Pushkar G Industries (operating as Kkhavo)
Email: info@kkhavo.com
Phone: +91 98370 44003
Address: B52, Block B, Sector 105, Noida 201304 (U.P.), India
GSTIN: 09ABHFP1870H1Z0
FSSAI Licence Number: 12725999000387